JG Research has unveiled a new state-wide data dashboard that brings together information from across the crisis response system — including the HELP center, EMS, and vital statistics — into a single, accessible tool. The dashboard, now live on the JG Research website, allows users to explore data at the county, regional, or state-wide level and compare trends across multiple years.
At the March 2026 GCMHLAC meeting, Lisa from JG Research walked attendees through the dashboard’s features and fielded questions about how the data can be used.
What’s in the Dashboard
The dashboard summarizes Medicaid claims tied specifically to crisis services, along with data on how calls were resolved and the issues callers presented, such as anxiety. A clear filter bar at the top of each page shows users exactly what slice of data they’re viewing, and a dedicated instructions page explains how to navigate the tool.
Data You Can Trust
Because all of the figures come from state-sourced data, users can be confident they’re making true apples-to-apples comparisons across counties and regions. The dashboard also notes its data sources directly on the page, and JG Research plans to flag any limitations or caveats on the site so users can interpret the numbers appropriately.
Where to Find It
The dashboard lives on the JG Research website, reflecting its connection to state data, but it can be linked from partner sites as well, including MHLAC.
Looking Ahead: Outcomes and Gaps
Attendees raised thoughtful questions about what the dashboard doesn’t yet capture. Currently, there’s no follow-up outcome tracking for individuals who use crisis services — a deliberate choice rooted in protecting the privacy of vulnerable callers. Any future outcome tracking would require explicit permission from individuals, since the immediate goal of a crisis call is de-escalation and resolution, not data collection.
Similarly, the dashboard doesn’t include employment data, though housing status information is sometimes available. As one attendee noted, a sense of meaning and purpose often comes through relationships and employment — pointing to a potential opportunity for future trainings aimed at employers and workplaces.
Get Involved
JG Research encourages anyone exploring the dashboard to reach out with questions — whether about how to interpret specific figures or how often the data should be reviewed. Community input will help shape how the tool evolves over time.
Explore the dashboard for yourself at jgresearch.org/3483-2.